Frequently Asked Questions
ORDERS / PRICES / DISCOUNTS
- Is the product only being offered to hotels and restaurants?
No, we also sell to individuals.
- Can we buy only one or two pcs?
Yes, You can. We sell both retail and wholesale
- If we buy in large quantities, whether it can be a special price?
Yes, it can. If you buy more than 100 pcs, we will send an offer with a special price via Email.
- Can I order a sample?
Yes, you can. Requesting a sample, please contact us via phone / Whatsapp: +62 812 3833 975 or Email : [email protected]
- If we are interested in the products displayed on Instagram and Pinterest, how do we order the product?
If you want to buy or order some product, please write code or product names preferred and leave a message
PACKAGING / DELIVERY / COURIER
- How can the product be packaged?
Purchase in small quantities, the first product will be packed with plastic bubble, then wrapped again safely by a single face carton, and put into the carton box. If the products are many and quite heavy, will be packed with wooden frame.
- Is the product that we buy included shipping charges?
No, the price does not include shipping costs. Usually, we will determine shipping costs after putting in your order and the shipping cost depending on the weight, distance, and volume.
- What the name of the delivery service company that will be used for shipping domestically in Indonesia?
We work with some of the delivery service companies depends on the purpose, for domestic Indonesia, we usually use EMS and JNE.
- What the name of the delivery service company that will be used for International Shipping?
We work with some of the delivery service company depends on the purpose, for International Shipping we usually use DHL and Large Volume by sea freight.
- How many days of delivery of the products will arrive at the destination?
Delivery of products will arrive at their destination, usually arrive in 2-3 days for domestic destinations in Indonesia, but for the region of Southeast Asia usually until 5- 7 days.
PAYMENT / RETURN / COMPLAINTS
- Can we pay by credit card?
Yes, you can pay through Paypal
- Regarding the method of payment, whether it is better we use it by bank transfer or by credit card?
It depends on your desires, all of the payment systems are very good and safe.
- After we pay, when the goods will be delivered?
if there is stock available, goods will be shipped within 24 hours after your payment received. if there is not stock, our customer service will provide information about the delivery time.
- When we received a defective product, whether it be replaced?
Please contact customer service, reclamation has to receive not more than 7 days, then our customer service will confirm what the cause of the defective product, and if the reason is can be acceptable, we will replace the product.
- We find it difficult to make payments with a credit card?
Please contact customer service, we would be happy to help you.
Do you have any other questions? Please contact us via Mobile phone : +62 812 3833 975 or Email : [email protected]