Signing In/Accessing your Account

When you sign in and register with our site for the first time you can create your account information page which details your contact, delivery and payment information. Once entered, your details will be stored in your account and you will not have to re enter them again when you make your next order. You can also track your order status and order history and access your account information at any time to edit any of your account details.

We use your email address as our means of identifying you. This is the address your registration will be stored against.

When you create a password it allows you to access your account information. Once entered, your contact, delivery and payment details will be stored and you will not have to re enter them again when you make your next order. You can also track your order status and order history. Your password is unique to your email address and ensures that your account details remain secure. You can access you account information at any time to edit any of your account details. Each time you return to this site, remember to sign in using your email and password.

Sign into your account using the ‘My Account’ link at the top of the page. Click on the link ‘Edit Email address/Password’ within the Account Details section and then enter and verify your new password. Click on the ‘Continue’ button and your new password will be saved.

Email Address – if you have previously registered your email address with Tanteri and it is not recognised in our new site, your details may not have been copied over successfully. We are sorry if this is the case and would ask that you create your account again by using the ‘Register’ link at the top of the page.

Password – we are sorry if your password is not recognised on our new website. We have created a new password for you which will be emailed to your registered email address when you click here. When you receive your new password, you can visit the ‘My Account’ section to change it to something more memorable.

If you experience any further problems accessing your account please do not hesitate to contact our customer service at [email protected]

How To Shop

In this website, shop by cart, we present a product that can be seen in two catagories that shop by items and shop by pattern design. When you are interested in the products you can choose the items you are looking for by either using the search facility or by selecting from our list of Product Ranges. To add an item to your basket click on “Add to Chart”.

Please note that all prices are quoted in Indonesia Rupiah (IDR)

The basket at the top of the screen will tell you how many items you have selected. At any time you can click on the basket to view its contents and proceed to the checkout.

At the checkout you will be asked for your log in details if you are already registered with Tanteri, or you will be asked to register your email details and create a password. Alternatively you can checkout without registering, although account information and order tracking is available only to registered customers.

You will then be prompted to enter/confirm your payment and delivery addresses. Each screen will have instructions on how to proceed.

Once you have filled in all your details, please click on “Confirm your Order” and the Order Summary will be displayed. Please print it for your reference.

Once your credit card payment has been authorised and your order has been accepted you will receive confirmation of the order by email.

How to Shop by Order

Our collection can also be seen on pinterest, when you are interested in products shown on pinterest, you can fill out the order form that is readily available. Special products purchased with the order, we will first send quotatation via email about price, stock, length of time to manufacture when the stock is not available, and delivery time. Once you agree to the offer that we send, the invoice will be sent to ensure your order via email.

To ensure that you have ordered, you should meet and agree on terms and conditions that we inform you as follows:

• After filling out the order form, then we will send quotation is valid for 30 days.
• We also offer a special price for alarge quantities.
• Prices valid only if the number of items ordered no change in the original invoice send the which has been previously.
• Minimum order of 5 million, is not charged packing and shipping to the numbers Cities in Indonesia such as Jakarta, Surabaya, Bandung, Yogyakarta, Bali area.
• You are required to transfer a minimum down payment of 30% from the total order

and can be arranged by transfer to our bank account below:

Bank Name : Bank Mandiri, Tabanan Bali
Bank Address : Jl. A.Yani 99x, Kediri Tabanan Bali
Account Holder : CV. Tanteri
Account Number : 1450009915121
Swift Code : BMRIIDJA

Or

Bank Name : Bank BCA, Tabanan Bali
Bank Address : Jl. Gajah Mada 108, Tabanan Bali
Account Holder : Tanteri Ceramic/I Putu Oka Mahendra
Account Number : 4350097100
Swift Code : CENAIDJA

• The balance ofpayment is dueupon deliveryof goods.

Tanteri Quality & Care

Tanteri tableware can be safely used for cooking food in a microwave , oven and for use in the fridge, freezer and dishwasher. Tanteri tableware is safe to use in a dishwasher, constant dishwashing may result in discolouration of product over time and we recommend using low temperatures and liquid detergents in your dishwasher

Tanteri tableware is 100 % hand made, where glazes are often applied by hand. Due to the hand made process there might be small variations in sizes and shapes of the pottery as well as the colour-nuances of the glazes. Slight variations in colour are part of the beauty of handcrafted products and means that no two pieces are identical.

Any products designed and manufactured by Tanteri are sold under the Tanteri Logo name worldwide. We have recently collaborated with a number of retailers to create ranges exclusive to them, but these products still feature the Tanteri Logo name.

Privacy

Data Protection

We are committed to protecting your privacy. We store the information that you have provided when contacting us, registering or ordering from the website to allow us to process your orders, update you on the status of your order and for marketing purposes, and may contact you from time to time with offers from Tanteri. If you do not wish to be contacted in this way, please ensure that you have ticked the box on the order form indicating this. You can also sign in to “Your Account” to change your preferences to opt out of receiving further information at any time. We will not sell, trade or rent your personal information to others. Please note that we have the ability to retain any data that you provide on this website using VeCapture by Ve Interactive, even if you do not complete your registration/transaction by clicking submit/next. Such contact details and data may be used to contact you to enquire why you did not complete your registration/transaction.

Security Statement

Ordering on our web site is secure. When you place orders on our secure server we use industry-standard Secure Sockets Layer (SSL) technology to encrypt your information, such as your name and credit card details, as it is passed from your computer to our web server. This encrypted information cannot be read in the event of it being intercepted by someone else.

Use of Cookies

We use “cookie” technology to enable the shopping system to record the contents of your basket, to ensure that the correct products are ordered when you progress through the checkout and to facilitate navigation throughout the shopping and catalogue pages. The use of a “cookie” involves storing a small file on your computer, which can be used to identify your browser to our server. You can usually modify your browser to prevent this happening, although if you do “disable cookies”, then you will be unable to make a purchase from our online shop.